I have been a professional manager all my life, and it is a very demanding and stressful job. You are between a rock and a hard place every day. From one side, you need to run a business efficiently and smoothly. On the other hand, you must deal with employees' personalities and personal problems. Originally I am from the old Soviet Union, and in my home country manager should be demanding and always in control. When a manager compromises on something with his subordinates, this signifies the weakness of an authoritarian management style. It mirrors how authorities run the whole country. Many years ago, I found a job at Dunkin Donuts. It was my first job in America, and I worked hard. In about a year or so, I became a store manager. Of course, I knew only one style of management. I became a control freak and confronted my subordinates about anything I considered a violation of Dunkin Donuts standards. Plus, I tried to purge a system of thievery in my store. I started to suspect s...
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