How does your business deal with a squall of Internet platforms

I am a small business owner. As many other businesses, business volume in my courier company has declined. Different reasons,but main is a pandemic. Catering companies were my biggest customers. Since the beginning of quarantine, catering industry and hospitality industry in general has declined significantly. Many couriers started home deliveries for restaurants, supermarkets and so on. Well, here they come. Let me introduce Internet platforms created by some brilliant minds in Silicon Valley. People who don't even know one thing about delivery business, decided to run one. Ideas behind platforms were brilliant. Some bloggers even brag about how great they are. Very low overhead, lousy customer service and low paying independent contractors. On the top of that, rip of of restaurant industry. How else restaurants will make money during pandemics? Many of those contractors who deliver for platforms either illegal immigrants or just desperate unemployed people. don't want to discuss ethical side of platforms. They are real killers of small businesses. Nobody can pay a IC driver to make a delivery for $5. I mean we as courier businesses always try to compete and provide best service possible. Otherwise company will loose business. Although, we don't have marketing resources of Internet platforms. I just wondering why customers use them? Most of platforms have 1.5 stars in reviews. I like all those explanations about free market and technology and other similar BS. Just think about this. Any time you place your order with platforms you kill someone's business. Even so on the surface business at least make some money.

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